Terms and conditions

Welcome to Press on Perfect! By placing an order with us, you agree to be bound by the following Terms and Conditions ("T&Cs").

1. General Conditions

• Product: All products are press-on nail sets that are custom-made and hand-painted after an order is placed.

• Pricing: All prices are in New Zealand Dollars (NZD) and are subject to change without notice.

• Accuracy: We strive to ensure all product descriptions, sizing information, and images are accurate. However, minor variations in colour or design may occur due to the handcrafted nature of our products and differences in screen displays.

2. Order Processing and Fulfillment

• Processing Time: All orders require a 2–4 business day processing time for creation, as they are made-to-order. This time is separate from the shipping/delivery duration.

• Cancellations: Orders may only be cancelled within 12 hours of placement. After this window, the creation process has begun, and cancellation is not possible.

3. Sizing Responsibility

• Customer Responsibility: It is the customer's responsibility to accurately measure their nails and select the correct size. We strongly recommend referring to our dedicated Sizing Guide.

• Incorrect Size: We are not responsible for sets that do not fit due to incorrect sizing information provided by the customer. Exchanges or refunds will not be issued for incorrect sizing.

4. Shipping and Delivery

• Shipping Method: We use NZ Post for shipping within New Zealand.

• Estimated Shipping Time:Delivery is estimated to take 3–5 business days once the order has been shipped. These times are estimates and not guarantees.

• Risk of Loss: The risk of loss for items purchased passes to you upon our delivery to the carrier. We are not responsible for packages marked as "delivered" by the carrier but are subsequently lost or stolen.

5. Returns, Refunds, and Exchanges

• Final Sale Policy: All sales are final. We do not accept returns or issue refunds for change of mind.

• Damaged Items (Exchange Only):If your product arrives damaged, you are eligible for an exchange for the exact same item.

• You must notify us via email at PressOnPerfectByJade@gmail.com within 3 days of receipt.

• You must provide clear photographic proof of the damaged packaging and product.

• Upon verification of the damage, we will provide instructions for a return, and a replacement set will be processed and shipped free of charge.

• Refunds: Refunds are only provided in exceptional circumstances, such as if an order cannot be fulfilled (e.g., material outage).

6. Limitation of Liability

The Shop's total liability to you for any damages arising out of or related to your purchase shall not exceed the total amount paid by you for the product giving rise to the claim.

7. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of New Zealand, and you irrevocably submit to the exclusive jurisdiction of the courts in that location.

8. Contact Information

Questions about the Terms and Conditions should be sent to us at PressOnPerfectByJade@gmail.com